By Lee Sykes
April 2009
In this tutorial we demonstrate how to use OnyakTech’s SigmaLive (Live Chat) module. The SigmaLive module provides Live Chat functionality for your DotNetNuke website. It allows you to engage in a 1-to-1 chat with your website visitors in real-time. It allows you to instantly provide live help, live support, visitor tracking, and proactive sales for your products and services.
As well as this main 1-to-1 chat functionality, you can also configure the module to host chat rooms.
SigmaLive comes in 3 parts, the first is the SigmaLive Popup module which is the main chat module, second is the SigmaLive Dashboard module, which allows you to display data grids and charts, these reports display the current users chat history, all calls, total chat minutes per day for the current month and total calls per day for the current month.
The third part is the SigmaLive Windows Client, you install this software to your Windows PC and use it to communicate with the visitors on your website who are asking questions in the SigmaLive PopUp module.
The videos contain:
Video 1 - Introduction and Installation
- Introduction
- How to download the modules
- ReadMe First for the Library module
- How to upload and install the Library module
- How to edit the web.config file to allow for large uploads
- How to FTP the Library module for installation
- How to install the Library module using the install URL
- How to install the SigmaLive PopUp module and SigmaLive Dashboard module
Time Length: 11min 21secs
Video 2 - Configuring Sigma Live PopUp as a Chat Room and Images to Display
- How to add the SigmaLive PopUp module to the page
- How to configure the SigmaLive PopUp module
- How to create a Public Chat Room
- How to use the Public Chat Room
- How to remove the Chat Room
- How to configure the module for one to one chat
- How to setup the images displayed for online / offline / chat status
- Disable Status Monitor and Invites
Time Length: 7min 55secs
Video 3 - Further Configuration Options in SigmaLive
- Status and Chat Timer Interval
- Max Status Checks
- PopUp Width and Height
- Company ID
- Clean Chat Text
- Account ID
- Linking the module to SigmaPro
Time Length: 6min 46secs
Video 4 - Installing and Configuring the SigmaLive Windows Client
- How to install the SigmaLive Windows Client
- How to configure SigmaLive Windows Client
- Agent Name
- Your Agent ID
- Company ID
- Portal User Name
- Account ID
- Portal ID
- Location of images used in response wizard
- SigmaLive Web Service
- Advanced Configurations
- Agent Status
Time Length: 8min 39secs
Video 5 - How to Use the SigmaLive Windows Client
- How to remove the clicking sound
- Testing the Live Chat
- How to start a Live Chat on the website
- Viewing the chat request on the Windows Client
- How to begin a live chat with the user on the website
- How to use the Response Wizard
- View DNN Profile
- View User History
- View Session Details
- How to view the users waiting for a live chat
- How to view the users visiting the pages on your website
- How to initiate a chat with a user visiting a page on your website
Time Length: 7min 31secs
Total Time Length: 42min 12secs