Hi Team,

We have observed the Search is working intermittently. The RSS which is related to search also has the same behaviour. At times it works and at times it don't, we are unable to figure out what is causing this issue.

We have checked the data in the search tables and all the records are available. Can you please let us know what is causing this issue?

We are unable to find anything useful in the events log as well. Please provide us inputs on how to resolve this. we are using search booster also.


Till now we did following steps to run the search, but no luck.

1) So many times we recreated index.
2) We have run following queries also
truncate table {databaseOwner}{objectQualifier}SearchItemWordPosition
DELETE {databaseOwner}{objectQualifier}SearchItemWord
DELETE {databaseOwner}{objectQualifier}SearchWord
DELETE {databaseOwner}{objectQualifier}SearchItem
3) We did following step's as-well
FTP Path :\DesktopModules\DNNCorp\SearchCrawler\Input\index\<-- DELETE EVERYTHING IN HERE

To re-build index, please follow the following steps:
Go to HOST > SCHEDULE > Look for SearchCrawler and click Edit > Click Run Now
Than after the Scheduler has been finished:
Go to HOST > SEARCH ADMIN > Re-Index Content


We did all the step's as above, but no luck. Is there any other way to fix it


Many thanks.

I have not used Search Boost, but I wonder if there might be problems with that module that are affecting your results.

I'd try disabling Search Boost to see if that has an effect.

Which version of DotNetNuke are you using? Are you also using the Professional Edition? (the reference to DNN/SearchCrawler?)

If you are using Pro, I'd recommend that you take advantage of the tech support that is available to you.

Hi Joseph,

Thanks for your replay.
I am using DNN 6.2.6 version.Yes we are using professional edition only.
we are daily taking support from DNN team, but we dn't find any solution for there.

We disabled the search booster also, but no luck.



Thanks,
John

Well, since you are paying for support, you should ask the DotNetNuke support team to get you a fix. Ask them strongly.

If this goes on for a couple of days, and it seems as it has, then ask them to escalate to a higher level of support.