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Warning: Re-Invent Technical Support

Last Post 01/13/2009 7:18 PM by Re-invent. 1 Replies.

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ollep

Nuke Master
Posts:456

01/13/2009 6:08 PM
Hi We discussed Re-Invent before, so I just attach their closing comment from technical support: This issue is being closed and any further inquires towards it will be billed at $25 per ticket! Thank You Re-invent Technologies LLC http://www.re-invent.com

Re-invent

Nuke Newbie
Posts:3

01/13/2009 7:18 PM
The technical support agent replied to you many many many times within minutes regarding the same questions over and over again. Some of which had nothing to do with our services. Instead of following their instructions we continued to get asked the same questions over and over again causing our support team to delay responses to other customers in need of actual hosting support. It had the appearance that we were getting spammed. We apologize for any inconvenience the response to you may have caused and we will internally look to see if this unique circumstance could have been handled better or differently. We hope you've enjoyed the 100% uptime your site received during the years of hosting and the instant support you received whenever you had a question. I didn't see that mentioned in any of your posts about our company. Thank you and have a wonderful day! Re-invent Technologies Providing Under $8/mo Hosting Since 1998

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